Shipping Policy

In-stock orders are processed and dispatched the same or next business day. Orders placed on weekends or holidays are processed the next business day. You will receive a tracking number by email once the shipping label is created.

Shipping is calculated at checkout based on destination and selected service. Orders over $250 ship free. Expedited and priority options are available at checkout for an additional fee.

All orders ship in plain, unbranded, tamper-evident packaging. Products are supplied as lyophilized, shelf-stable powder and do not require cold-chain or refrigerated shipping under normal transit conditions.

Tracking is provided on every order. If your tracking has not updated within 3 business days of dispatch, please contact us and we will investigate immediately.

Package protection may be offered at checkout. When selected, eligible shipments that are lost, stolen, or damaged in transit may qualify for a replacement or refund under the protection provider's own policy. Protection cannot be added after an order is placed.

Because these are research chemicals, all sales are final. We do not accept returns, issue refunds, or cancel or modify an order once it has been placed. Please review your cart carefully before checkout. See our Terms of Sale.

Where international shipping is offered, the recipient is responsible for any customs duties, taxes, and compliance with local import regulations. Delivery timelines for international orders may vary and are not guaranteed. Ultra Pep Labs is not responsible for delays caused by customs processing.

Questions about shipping? Email us at support@ultrapeplabs.com.